AI Call Coaching
Maximize performance and uncover opportunities with AI-driven insights.
“Natterbox’s AI Call Coaching has been instrumental in providing clear insights into our agents’ performance. It not only validated our gut instincts on individual rep strengths and areas for improvement, but it also helped track empathy levels during high-pressure periods, like renewals. The product has allowed us to understand team trends over time, which has been crucial in making informed coaching decisions.”
— Chris Rue, Director of Fan Growth & Insights at Seattle Sounders
Identify Coachable Moments
Automatically analyze every call for key coaching insights. Natterbox’s AI scores and evaluates conversations, pinpointing areas where agents excel and where improvement is needed. By identifying these coachable moments, your team can provide targeted, real-time feedback. This ensures continuous agent development, reinforces best practices, and addresses performance gaps, leading to more better customer and team outcomes.
Customizable Coaching Tailored to Your Needs
Unlock the full power of generative AI with the most flexible generative AI prompt solution on the market. With Prompt Studio, you can design AI prompts specific to your business goals. Whether you want to improve your sales pitches, enhance customer service interactions, or address specific training and compliance areas, Natterbox makes it easy to focus on what matters most.
Drive Revenue with Actionable Feedback
Uncover hidden upsell and cross-sell opportunities with detailed AI call analysis. Natterbox provides insights that empower your sales team to refine their pitches, optimize their conversations, and increase conversion rates. By recognizing the patterns of successful sales interactions and areas where conversations fall short, the system delivers specific feedback to fine-tune strategies.
Streamline Quality Assurance with AI Automation
Eliminate the inefficiencies of manual quality assurance with Natterbox’s AI-driven automation. AI provides consistent and objective evaluations across all calls, ensuring that every interaction is measured against your performance standards. With AI Reports and Dashboards, you save valuable time, reduce human error, and achieve a more scalable approach to quality assurance.
Ready to unleash the power of AI on your call coaching? Find out more by watching our on-demand webinar!
Key Features
AI Call Transcription
Turn voice into actionable text with seamless transcription, integrated directly within Salesforce.
AI Call Summaries
Save time with concise AI-generated summaries that highlight key points of every call.
AI Prompt Studio
Create and customize AI-driven coaching prompts tailored to your business needs, ensuring each call is analyzed with relevant criteria.
AI Call Ratings
Automatically score calls based on predefined criteria, providing consistent, objective evaluations that eliminate manual bias.
Rating Rationale
Understand the rationale behind each rating with brief explanations for actionable insights.
Categories & Intent Analysis
Gain deeper insights into customer interactions with advanced category and sentiment analysis.
Salesforce Dashboards & Reports
Track performance trends with in-depth analytics inside Salesforce, enabling data-driven decision-making for continuous improvement.
AI Translations
Break down language barriers with AI translations, allowing for seamless analysis and coaching across multilingual teams and global contact centers.
AI Compliance Monitoring
Ensure adherence to industry regulations and company policies with AI-driven call monitoring that identifies compliance risks.
Start Driving Results for Your Business
See how Natterbox streamlines processes and productivity for your contact center agents, sales teams, operations, and remote workers. Whatever your role, Natterbox can be tailored to you.
See Why Our Customers Love Natterbox
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