Natterbox AI
Revolutionize Your Contact Center with AI-Driven Efficiency
Natterbox AI brings industry-leading generative AI to power advanced functionality. At its core is our AI Prompt Studio, where everything begins. With Prompt Studio, you can create custom AI prompts that fuel each of our AI features, from providing valuable feedback through AI Call Coaching to streamlining post-call tasks with AI Assist. Prompt Studio keeps your AI solutions aligned with your business goals every step of the way.
Boost Agent Efficiency with Gen AI
Contact Center agents spend over 60% of their time on administrative tasks, and less than 40% actually helping customers. Natterbox AI automates repetitive post-call tasks—like call wrap-ups and Salesforce updates—so agents spend more time on meaningful interactions. By reducing time spent on administrative tasks, agents can help more customers without sacrificing quality, leading to higher productivity.
Drive Consistent Performance with AI-Powered Coaching
Natterbox AI Call Coaching evaluates and scores every call, providing objective, consistent feedback. This ensures continuous agent development while reinforcing best practices and addressing performance gaps. Instant post-call insights allow for immediate corrective actions and targeted coaching.
Enhance Data Integrity with Automated Salesforce Updates
Natterbox AI ensures accurate data capture by automatically updating Salesforce fields with key call details. This reduces manual entry errors and ensures that all records are current, leading to more reliable data and stronger decision-making.
Improve Customer Experience with Personalized AI Insights
By automating follow-up content creation and providing next-step recommendations, Natterbox AI ensures that every interaction is followed by timely, personalized engagement. This leads to faster resolutions and higher satisfaction, keeping customers engaged and satisfied.
Ready to unleash the power of AI for your agents? Find out more by watching our on demand webinar!
AI Call Coaching
Transform every call into a coaching opportunity. With AI Call Coaching, you can automatically evaluate calls, deliver personalized feedback, automate QA scorecards and uncover hidden performance trends—making it possible to find the needle in the haystack. Say goodbye to manual call monitoring and hello to insights that help your team continually improve.
AI Assist
Let AI Assist take care of post-call work. From automating call wrap-ups to suggesting and completing follow-up steps, AI Assist ensures that agents spend less time on administrative tasks and more time delivering quality customer service. With accurate data capture and proactive follow-up, AI Assist boosts agent productivity and customer engagement.
See Why Our Customers Love Natterbox
Speak with an AI Expert to gauge your company's AI readiness.
Instead of the usual "Get a Demo," we invite you to schedule a call with one of our AI experts. Our experts will work with you to gauge your company’s AI readiness and provide personalized recommendations on how AI Assist can help you streamline operations, boost productivity, and improve customer satisfaction.