Call Recording

Automatically record calls for quality assurance, training, and compliance purposes.

Keep teachable moments on the record

Make it easier to resolve customer service disputes efficiently while gaining complete visibility into employee performance and identifying areas for improvement.

Streamline security and regulatory compliance

Set and adjust access controls, call recording policies, and archiving policies from directly within Salesforce.

Scale up with confidence

Leverage call recordings from anywhere to achieve consistent levels of customer service and sales productivity across your entire organization.

Ready to have teachable moments on the record?

Get a Demo

Features

Cloud Storage

Store your call recordings in the cloud from 12 months to 25 years.

Ironclad Security

Call recordings are stored securely and redundantly.

Salesforce Playback

Play and link recordings to customizable objects from inside Salesforce.

Compliance Tools

Meet compliance regulations using attended or automated IVR consent and customizable recording alerts.

Access Controls

Leverage access control permissions to ensure the right employees have access to the appropriate recordings.

Pause/Resume

Pause and resume recordings to remove sensitive call data from conversations with your customers.

Start Driving Results for Your Business

See how Natterbox streamlines processes and productivity for your contact center agents, sales teams, operations, and remote workers. Whatever your role, Natterbox can be tailored to you.

Contact Centers

Sales

Operations

Remote Working

See Why Our Customers Love Natterbox

Great product and customer service!

From technical point of view it’s a great solution – flexible, easy to implement and native integration with SF brings IVR service to the next level – it saves time when using built-in automation and improves customer satisfaction by personalised routings.

Kamil Werlaty

Salesforce Technical Lead

The best of the best

The UI is intuitive on both the CTI and the administrative side of things. The functionality is perfect for our needs. There’s call recording, IVR routing, reporting, call-back, voicemail, etc. Natterbox was incredibly helpful throughout the implementation process and always helped resolve any issues.

Vitchard Sara

Business Analyst

Customer experience – Level: super

We have been using Natterbox solution for 2 years and I can say that not only is this a great solution from the technical perspective but also Natterbox people will support you in transition and maintenance like no other company.

Michal Kosmala

Salesforce Product Owner

Great implementation and looking forward to future projects!

Natterbox have been able to understand and manage our expectations to implement a great CTI solution in Salesforce. 4 weeks from initial spec to go live was impressive. Looking forward to part two of the project with a great team to support us.

Jean-Noel Casassus

Senior Salesforce Developer

Something for everyone

Business efficiency has been massively improved since we introduced Natterbox. It was a big shift moving to a cloud telephony system but it has changed our business in so many ways and I can’t even remember how we functioned before!

Sam Matharu

Head of Operations

Great Product and Support

If you have a company that lives in the Salesforce environment for managing your sales and customer service, this is the best phone system on the market for use with the Salesforce platform.

Jon Kuchenbrod

Chief Customer Officer