Salesforce CTI Integration

Seamlessly integrate your business telephony system inside Salesforce for unparalleled visibility of every call.

CTI, or computer telephony integration, is a key component to any customer service strategy. Salesforce CTI is one of the most popular methods used to connect your business phone and CRM platform together. Allowing your phone conversations to be tracked inside Salesforce Service Cloud and Sales Cloud for true business insight.

Unlock the full potential of Salesforce

Our unrivaled CTI integration allows you to natively run Salesforce reports, helping you to optimize ROI and gain complete visibility into the performance of your sales and contact center teams.

Boost sales productivity

Help your sales team spend more time selling and less time on admin work. With a range of features like click-to-dial, automatic activity tracking, and voicemail drop that boosts productivity by 25%.

Create next-level customer experiences

Give your service reps the power to deliver personalized customer experiences with instant access to full service history in Salesforce, resulting in faster resolutions and enhanced customer satisfaction.

See Natterbox's Salesforce CTI integration in action

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Features

Screen Pop

Instantly understand who’s calling you and why they’re calling with a 360° view of your prospect and customer information.

Automatic Data Capture

Make Salesforce your single source of truth and eliminate the need for additional admin.

Click-to-Dial

Make calls directly from Salesforce by simply clicking a lead/contact record’s telephone number — no more manual dialing.

Salesforce Address Book

Search and click-to-dial Salesforce contacts and your organization’s contacts from directly within Salesforce.

Dialer

Dynamically push leads, contacts, and accounts for your reps to call from any number in Salesforce.

Global Platform

Scale and manage your phone platform easily within Salesforce — no hardware or software.

See Why Our Customers Love Natterbox

Fast, Easy 100% in Salesforce

Natterbox was able to help us increase speed of customer engagement with Salesforce CTI plus unify our offices and simplify our telecoms supply and contracts across our Australian, UK, Thailand, USA and German operations 100% through Salesforce.

Mitchell Walls

Head of Sales

Natterbox – Great solution!

We implemented Natterbox after an extensive selection process looking for Salesforce integrated telephony. I can’t recommend a 3rd party app more than this – but the key difference with Natterbox are the humans that work there.

John Cooksley

CRM Specialist / Salesforce Administrator

Best of breed technology

The Natterbox team has a strong background in telephony and they really understand the Salesforce product and best practices within it. The integration with Salesforce is built from the ground up and provides world-class customization.

Andrew Russo

Sales Support Engineer

Great product, great company!

Natterbox was the most aligned with Salesforce, our business platform, we were very impressed by Natterbox’s engagement levels and consideration of our needs. We look forward to a long and successful partnership and to better serving our staff and customers.

Mark Gilbert

Head of IT

Great implementation and looking forward to future projects!

Natterbox have been able to understand and manage our expectations to implement a great CTI solution in Salesforce. 4 weeks from initial spec to go live was impressive. Looking forward to part two of the project with a great team to support us.

Jean-Noel Casassus

Senior Salesforce Developer

Flexibility to be the right solution for most businesses

Every member of the team we’ve worked with has been over-the-top supportive and helpful. We are all working from home now and haven’t had a single stumble. I can’t say enough great things about this company and their product!

Penny Davis

Senior Manager Contact Center