SMS
Faster, more direct, and personalized SMS conversations. All within Salesforce.
Are you tired of outdated, impersonal customer service experiences? Look no further than Natterbox SMS. Today’s customers demand real-time, personalized, and conversational experiences. By engaging directly with customers over text messages, you can enjoy more convenient, on-the-go communication no matter where your day takes you.
Salesforce Product UI
Unlock the power of SMS customer service
In today’s digital age, customers demand more from their interactions with businesses than ever before. That’s why SMS customer service is quickly becoming an essential tool for companies of all sizes. By leveraging your Salesforce data and engaging directly with your customers right on their mobile device, you can deliver a personalized customer experience that’s tailored to their needs and preferences.
Turn conversations into connections
At Natterbox, we’re all about building connections – between you and your customers, whether that’s via voice or SMS. By using SMS for that personal touch, you have everything you need to turn any conversation into a meaningful connection. With Natterbox SMS your agents have the flexibility to send and receive SMS/MMS messages via their mobile device or desktop through Salesforce. Plus, manage those conversations collaboratively through a Shared Inbox, aligned with WhatsApp and voice, and supported by AI Assistants for smart triage and response.
Make every customer interaction count
Whether it’s resolving a customer query, following up on a purchase, or simply providing support, Natterbox SMS empowers you to connect with your customers in a meaningful way. By using custom SMS templates and automated messages you can streamline your customer service operations whilst delivering fast and personalized support. SMS works hand-in-hand with WhatsApp and our AI Assistants—so you unify messaging, automation, and conversation management in one seamless experience.
Ready to incorporate SMS into your contact center?
Start your journey today by partnering with Natterbox to transform your customer and prospect conversations.
Key Features
Send/Receive Texts
Send and receive SMS/MMS messages to your Salesforce leads/contacts via your mobile device or desktop through Salesforce.
Multimedia Messaging Support
Create a more visual conversation experience by using multimedia messaging including images, videos, and audio.
Salesforce Activity Logging
Automatically log SMS messages within your Salesforce CRM, ensuring you can track and monitor all of your customer conversations.
Regulatory Compliance
Ensure regulatory compliance by controlling message retention, and consent management to safeguard you from fines and SPAM complaints.
Shared Inbox
Manage all inbound SMS and WhatsApp messages in one unified view, enabling team collaboration, faster responses, and complete conversation context.
Automated Messages
Automate SMS from a Salesforce flow to streamline operations, using customizable message templates for consistent tone and branding.
Ready to deliver fast, direct and more personalized interactions?
SMS, WhatsApp, voice, automation, and AI — all work together seamlessly with Natterbox.
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