AI Assist
Streamline post-call work with AI-powered automation.
AI Assist takes the burden of post-call administration off agents and sales reps, allowing them to focus on delivering high-quality customer and buyer experiences. By streamlining wrap-ups, Salesforce updates, and follow-up actions, AI Assist enables agents to focus on meaningful conversations while ensuring consistent, data-driven actions that follow best practices and deliver seamless customer interactions.
Contact Centers Product UI
Free up agent time to focus on customers
61% of a contact center agent’s time goes to administrative tasks, leaving just 39% for real customer interactions. AI Assist transforms this by automating post-call processes—such as wrap-up codes, documentation, and Salesforce updates—freeing agents to focus on what matters most: delivering exceptional service.
Seamless next steps for every call
AI Assist provides agents with actionable next steps after each call—such as automatically scheduling follow-up calls or updating customer records—ensuring that no follow-up tasks fall through the cracks.
Accurate, effortless data capture
AI Assist automatically analyzes each call and updates relevant Salesforce fields—such as those tied to cases, contacts, or other key records—ensuring critical information is captured accurately and effortlessly. Reduce human error, enhance data integrity, and keep records consistently accurate and reliable.
Easy, personalized follow-ups
AI Assist automates timely, personalized follow-up content—like emails and messages—empowering agents to engage customers more effectively and build lasting trust.
Ready to streamline post-call work with AI automation?
Discover how by watching for our AI Assist webinar.
Key Features
AI Prompt Studio
Create customized AI-driven prompts tailored to your business needs, powering automation programs with flexibility and precision.
Automated Wrap-Up
Automate post-call tasks like wrap-up codes and documentation, allowing agents to focus on delivering exceptional service.
Auto-Update Fields
Automatically update Salesforce with accurate call data, ensuring critical information is captured and stored properly.
Next-Step Actions
Provide agents with AI-powered next steps, driving faster resolutions and maintaining service continuity.
Generate Follow-Up Communication
Generate personalized follow-up emails and messages, enabling faster and more efficient post-call engagement.
Compliance Monitoring
Ensure regulatory and policy adherence with AI-driven compliance checks, reducing risk and maintaining performance standards.
Start Driving Results for Your Business
See how Natterbox streamlines processes and productivity for your contact
center agents, sales teams, operations, and remote workers.
Contact Centers
Improve call center efficiency and agent productivity.
Sales
Drive more leads and improve sales team productivity.
Operations
Streamline your operations with a flexible, reliable and resilient solution.
Remote Working
Work how you want, where you want.
See Why Our Customers Love Natterbox
-
The software integrated nicely with Salesforce providing the users with enough functionality for different business activities. Given the complicity of the software, a more detailed initial training would be appreciated.
Bruce Wang
Data Analyst
-
Natterbox demonstrates exceptional knowledge about how complex systems and processes work. The implementation was awesome!
Melissa Stokes
Senior Sales Manager
-
Communication is excellent, they demonstrate exceptional professionalism and confidence when solving complicated issues and always welcomes new challenges. I would recommend Natterbox to every growing company needing a dedicated team and efficiency.
Stacey Klempner
Marketing Director
-
Natterbox have been able to understand and manage our expectations to implement a great CTI solution in Salesforce. 4 weeks from initial spec to go live was impressive. Looking forward to part two of the project with a great team to support us.
Jean-Noel Casassus
Senior Salesforce Developer
-
One key advantage of Natterbox is its ability to allow users to work remotely. If you have an internet connection and a laptop, tablet, phone or PC, it allows you to continue making internal and external calls when out of the office.
Francis Dixon
Project Manager and Analyst
-
Speed of execution is paramount to success as a global Forex and CFD provider. Natterbox was able to unify our offices and simplify telecoms supply across our Australian, UK, Thailand, USA and German operations 100% through Salesforce.
Mitchell Walls
Head of Sales
Isn’t it time for a voice solution that works for you?
Start maximizing your ROI in Salesforce using a CTI solution that understands your unique needs.
Recommended Insights
-
DiamondBack Covers
DiamondBack Covers faced several key challenges in their customer support process: communication delays, frustration with photo/email process, risk of unnecessary returns, time-consuming troubleshooting
-
Optima Dermatology
Optima Dermatology faced significant challenges with their existing contact center system from their previous provider. While functional, the system wasn’t tailored to the specific needs of a healthcare provider. Key issues included: inefficient call routing, limited integration capabilities, lack of flexibility.
-
Insure247
Insure 247 chose Natterbox to provide its Cloud PBX telephony system and call recording fully integrated within Salesforce, after reviewing the telephony options available in the market. Insure 247 decided to replace their old IP telephony system due to their newly purchased PABX system and voice over IP being incompatible with the ADSL1 connection on…