Natterbox Partners with PCI Pal® to add a fully integrated PCI Compliant Payment Solution

Natterbox, a leading provider of global contact center solutions, announced that it has successfully integrated a secure cloud payment solution into its telephony platform, which meets the strict requirements of the PCI DSS (Payment Card Industry Data Security Standards.  

The new integration was completed in partnership with PCI Pal®, a leading provider of SaaS solutions that empower organisations to take payments securely by any business communication channel. This new integration builds on Natterbox’s existing PCI functionality and offers merchants and their customers an extra level of data security by ensuring no sensitive data reaches the organisation’s environment when processing card payments. With the Natterbox PCI Payments solution, powered by PCI Pal, businesses can securely process credit card information over the phone with full PCI DSS compliance, giving customer peace of mind. 

Rather than giving their details to contact center agents, the solution utilises DTMF (Dual Tone Multi Frequency) masking technology, as well as Speech Recognition, which enables customers to key in or speak their card information. The solution integrates with the call flow and at the point of payment, intercepts any keypad tones or speech from the customer. The agent doesn’t hear or see the card data, only asterisks on the screen. The customer can remain in conversation with the agent throughout, and provided with assistance if necessary. But the sensitive card data is prevented from reaching the merchant’s environment, drastically reducing the scope of PCI compliance.

Chris Martin, President and CTO at Natterbox, says “PCI Payments is a great example of how we continue to innovate and add features to continually improve our existing solutions. Our customers have been asking for this feature to solve a common problem, achieving PCI compliance but in a way that still delivers a great customer experience. Having PCI Pal’s technology integrated into our voice solution, means that not only are customers and businesses protected from potential fraud, they also benefit from a streamlined process that ensures continuity of the agent/customer relationship throughout the interaction.”

Chris continues “Choosing to partner with PCI Pal made complete sense to us. They are a trusted name in the payments and compliance space, handling payments for some of the largest and most respected brands in the world. Working with PCI Pal strengthens our offering and gives customers confidence the solution is backed by such a major player.”

PCI Payments is fully integrated into Natterbox’s center centre solution, meaning that calls can be recorded end-to-end, offering greater transparency. PCI Payments from Natterbox is available now.