The future of customer experience has arrived — and it’s Agentic. The recent Salesforce Agentforce keynote introduced a bold new vision: the Agentic Enterprise — where humans and AI agents work together seamlessly to drive customer success, loyalty, and growth. According to Salesforce, by 2029, 40% of work across Fortune 1000 companies will be elevated by AI, with Voice AI Agents playing a key role.
As a launch partner for Agentforce Voice, Natterbox stands at the forefront of this transformation — helping organizations evolve from traditional automation to intelligent, voice-powered experiences that truly deliver.
Agentforce 360: Connecting the Agentic Enterprise
Salesforce unveiled Agentforce 360, a unified platform connecting humans, agents, data, and operations in one intelligent ecosystem.
It brings together four key innovations:
- Agentforce Builder – enabling anyone to deploy production-ready AI agents through code or conversation.
- Agent Script – providing predictable control over agent behaviour.
- Intelligent Context – ensuring every interaction is driven by real-time, contextual understanding.
- Agentforce Voice – delivering always-on, ultra-realistic Voice AI across the contact center and digital channels.
Together, these components make up the Agentic Enterprise: an organization that empowers humans and AI to collaborate intelligently, with trust, context, and control at scale.
Building Agents That Work: 4 Best Practices
The keynote emphasized one clear takeaway: building agents that work isn’t just about adding AI — it’s about designing for control, context, and continuous improvement.
1. Control Agent Behaviour
AI agents must balance creativity with control. Using AI governance and observability models, teams can ensure every agent acts predictably, compliantly, and on-brand.
2. Provide Context from All Data
Agents need intelligent context — the ability to understand and act on structured and unstructured data from CRM, service histories, and knowledgebases.
3. Design Rich Experiences
Voice AI must sound natural, adapt to customer emotion, and deliver continuity across every channel — a principle core to Natterbox’s architecture.
4. Manage and Optimise at Scale
Through Natterbox’s Trust Layer, leaders can measure performance, monitor behaviour, and optimize agent outcomes using real-time analytics and actionable insights.
Why Voice AI Is the Next Growth Frontier
The conversational AI market is projected to hit $38 billion by 2025, with Voice AI leading the charge. For Salesforce and its partners, this represents a massive opportunity — but also a responsibility: to ensure that automation doesn’t replace human empathy, but rather amplifies it.
That’s where Natterbox’s expertise comes in. With over a decade of experience pioneering Voice AI and telephony inside Salesforce, Natterbox helps organizations build, deploy, and scale agentic voice experiences that balance automation with human touch.
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Natterbox + Agentforce Voice: Powering the Agentic Enterprise
As a launch partner for Agentforce Voice, Natterbox is helping customers transition seamlessly to this new era — integrating Agentic AI into their contact centers, optimizing workflows, and delivering measurable ROI from day one.
Natterbox’s best practices for success include:
- Designing voice agents with human-like empathy and contextual understanding.
- Implementing closed-loop analytics to monitor and improve agent accuracy.
- Enabling multi-channel continuity — from digital to call to human handover.
- Embedding trust and governance frameworks to ensure reliability at scale.
Together with Salesforce, Natterbox is shaping what it means to be an Agentic Enterprise — where every conversation is intelligent, every action is contextual, and every customer feels heard.
The Future Is Human + Agent
The message from Dreamforce was clear: AI alone is not enough. The organizations that will lead in this new era are those that empower humans and agents to drive customer success together — with trust, context, and connection at the core.
At Natterbox, we believe our AI Workforce represents the most exciting step in this journey. As Voice AI becomes central to the enterprise, the future of service isn’t human or AI — it’s Human + Agentic AI, working as one.