We’re proud to be sponsoring MoneyLive Summit 2026 — Europe’s leading event for banking and financial services leaders. Here’s why we’re there, what we’re working on, and why now is the moment for Voice AI in your contact centre.
March 9–10, 2026 · London · Published by Natterbox
MoneyLive brings together the people shaping the future of financial services — and we couldn’t think of a better place to have the conversation that’s defining customer experience in 2026. Voice AI in financial services isn’t a future state. It’s happening now, and the firms moving first are pulling ahead in ways that are becoming very difficult to close.
The contact centre has always been treated as a cost to manage. The firms winning in financial services right now are treating it as something else entirely: a revenue driver. When every conversation is intelligent, contextual, and connected to your CRM data, the contact centre stops being reactive and starts generating measurable returns — higher conversion, stronger retention, and a customer experience that genuinely differentiates.
Natterbox has been at the centre of that shift. We’ve spent years building the contact centre infrastructure that some of Europe’s most ambitious fintechs and banks trust to run their voice operations. Now we’re bringing that foundation into the AI era — and MoneyLive is where we want to show you what that looks like in practice.
The Voice AI Moment in Financial Services
Financial services was always going to be where Voice AI made its biggest mark. The phone channel carries the highest-stakes conversations in the entire customer journey — fraud disputes, complex queries, moments of financial stress. These aren’t interactions customers want to have with an undertrained bot. They’re interactions that require intelligence, context, and speed.
That’s exactly what Voice AI, done properly, delivers. And the commercial case is compelling. McKinsey research shows that organisations optimising the customer journey see up to a 15% increase in sales conversion and 20% improvement in customer satisfaction — alongside significant reductions in cost to serve.⁵ In financial services, where the customer relationship is everything, those numbers are transformational.
The market has responded. The Voice Banking market is projected to grow from $4.18 billion in 2024 to over $41 billion by 2035.¹ The BFSI sector already holds a 32.9% share of global Voice AI adoption — more than any other industry.² In the UK, AI adoption across financial services has jumped from 58% of firms in 2022 to 75% in 2024.³
This isn’t a trend. It’s a structural shift. And financial services is leading it.
32.9%
BFSI leads all industries in Voice AI adoption globally ²
$41B
projected Voice Banking market by 2035, up from $4.18B today ¹
93%
of financial institutions expect AI to improve profits within 5 years ⁴
Why Natterbox for Financial Services
There’s no shortage of AI platforms making ambitious claims right now. The difference with Natterbox is straightforward: we’re not a generalist platform retrofitting features for financial services. We’re a contact centre platform built on Salesforce from day one, proven in some of the most demanding regulated environments in Europe, and now bringing AI capabilities that connect directly to the customer data your teams already rely on.
One question we’re hearing a lot right now is how Voice AI sits alongside Salesforce Agentforce. The answer is that they’re complementary, not competing. Agentforce is exceptional at back-end orchestration — automating CRM workflows, running predictive models, executing background tasks. But resolving a customer’s financial concern in real time requires something different: a specialised conversational layer that understands natural language, manages the live call, and hands off to a human agent with full context when the situation demands it. That’s exactly what Natterbox provides — the voice intelligence layer that makes your Salesforce investment complete.
When a customer calls, your agents shouldn’t be spending the first thirty seconds asking questions your CRM already knows the answer to. With Natterbox, every call connects natively to the customer record — their history, their cases, their account status — the moment the call connects. That’s not an integration. That’s what being built on Salesforce actually means.
What makes Natterbox the right choice for financial services
Salesforce-native by design
Not integrated with Salesforce — built on it. Every call, transcript, and outcome lives natively in your CRM. No sync, no lag, no reconciliation. The audit trail is automatic.
Proven in regulated markets
Already trusted by leading European fintechs and banks running high-volume, regulated voice operations. Not a proof of concept — a production-grade platform with real reference customers.
Voice-first, not voice-added
Voice is the hardest channel to get right and the one that matters most when stakes are high. It’s what we’ve built for — not an afterthought on a multi-channel messaging platform.
What Natterbox AI Does in Your Contact Centre
🤖 AI Voice Agents
Autonomous agents handle routine queries — balance checks, payment questions, account updates — 24/7, without queue time. Customers get answers in seconds. Agents focus on what needs a human.
🧠 Real-Time Agent Assist
AI surfaces the right information, compliance prompts, and next best actions during live calls. Agents have everything they need before they need to ask for it.
📊 100% Call Intelligence
Every call transcribed, analysed, and scored. Spot emerging issues before they escalate. Demonstrate Consumer Duty compliance with data, not assumption.
⚡ Fast to Deploy
Built on your existing Salesforce environment — not a platform replacement. Natterbox layers in without months of professional services or architectural overhaul.
Trusted by Europe’s Leading Fintechs
The strongest case for any platform is the customers already running on it. Revolut, Tide, and N26 chose Natterbox to power their contact centre operations — not despite their scale and complexity, but because of it. These are businesses growing fast, operating across multiple markets, in regulated environments, with no tolerance for infrastructure that becomes a bottleneck.
Trusted by Revolut, Tide, N26 and more — Natterbox powers the voice operations of some of Europe’s most demanding financial services businesses.
“The telephone customer experience is critical to N26’s success, as it’s the primary channel in how they establish trust with their customers.”
N26 — Natterbox Customer Case Study
Hear directly from their teams on what that partnership looks like in practice.
Customer Story
Tide & Natterbox
Customer Story
Revolut & Natterbox
Customer Story
N26 & Natterbox
“We don’t have the resource to have a human involved with every single loan application… Natterbox fits perfectly into that space.”
Stuart Lawson, Chief Customer Officer, Tide
“The Natterbox product supported that that scalability that we were looking for. In terms of the integration and implementation of Natterbox, it’s very, very seamless.”
David Hewitt, Global Head of Sales, Revolut
Come and Find Us at MoneyLive
📍 March 9–10, 2026 · London
Meet the Natterbox team and see Voice AI built for financial services — in action.
We’re at MoneyLive because this is where the decisions get made. If you’re thinking about how to modernise your contact centre, reduce operational cost, or get more from your existing Salesforce investment — this is the conversation to have.
At our stand, we’re focused on the questions that matter to FS leaders right now:
- How to deploy Voice AI in a regulated environment without compromising compliance
- What a realistic timeline and ROI looks like for FS contact centres
- How Salesforce-native voice changes the economics of your contact centre
- What the firms already doing this are learning — and what’s working
📍 MoneyLive Summit · March 9–10 · London
Book a meeting with Natterbox at MoneyLive
30 minutes. No slides. Just an honest conversation about what Voice AI can do for your contact centre — and what it takes to get there.
Sessions available across both days · Come find us at the Natterbox stand
Sources
- ¹ Market Research Future — Voice Banking Market Report (2024)
Voice Banking market estimated at $4.18B in 2024, projected to grow to $33.43B by 2034 at 23.1% CAGR. Extended forecasts project $41B+ by 2035.
marketresearchfuture.com/reports/voice-banking-market-39481 - ² Market.us — Voice AI Agents Market Report (2024)
Voice AI Agents market valued at $2.4B in 2024, projected to reach $47.5B by 2034 at 34.8% CAGR. BFSI sector holds 32.9% of total market share.
market.us/report/voice-ai-agents-market/ - ³ Bank of England & FCA — Artificial Intelligence in UK Financial Services Survey (2024)
75% of UK financial services firms now using AI, up from 58% in 2022.
bankofengland.co.uk/report/2024/artificial-intelligence-in-uk-financial-services-2024 - ⁴ IIF / EY Survey — AI in Financial Services
93% of financial institutions expect AI to improve profits over the next five years.
iif.com — IIF/EY Survey: Generative AI in Financial Services - ⁵ McKinsey & Company — “The CEO Guide to Customer Experience”
Organisations optimising the customer journey can achieve up to 15% increase in sales conversion, 20% improvement in customer satisfaction, and significant reductions in cost to serve.
mckinsey.com — The CEO Guide to Customer Experience