Blog

As we approach World Tour London in December, let’s get honest about the state of customer support. For a lot of Operational Directors, success feels like a trap. Your company grows, so ticket volume grows – but your budget doesn’t grow at the same speed. You can’t hire enough people to keep up, and the […]

You don’t need another article telling you “AI is the future.” You need a practical way to prove its value to your CFO. This guide cuts through the hype and gives you a simple framework to build a real business case for conversational and agentic AI in your Salesforce contact centre. Executive Summary: Your AI […]

The future of customer experience is Agentic — and it starts with Voice.
As Salesforce’s launch partner for Agentforce Voice, Natterbox shares its best practices for building Voice AI agents that truly work inside the new Agentic Enterprise. From controlling agent behaviour and embedding context from CRM data to designing fluid, human-like conversations and monitoring performance at scale, this guide outlines how to create AI agents that drive real customer success. Learn how Natterbox helps organizations turn every conversation into intelligent action — where humans and Agentic AI work together to deliver seamless, trusted experiences.

Dreamforce 2025 marks a new era for Salesforce and its customers with the launch of Agentforce 360, the foundation of what Salesforce calls the Agentic Enterprise — a world where AI doesn’t replace people, it elevates them. Agentforce 360 connects humans, AI agents, and trusted data on one platform, redefining how work gets done. From […]

In financial services, a conversation is never just a conversation. It’s a moment of high trust, bound by strict, complex regulations and immense security risks. Customer expectations are high, demanding real-time, personalized service without compromising the privacy or security of their data. Add to this the fact that customers can range from tech-savvy millennials to […]

It’s 9 AM on Monday. A support agent logs in to a mountain of backlog tickets and voicemails. Before they can help customers with complex, time-sensitive issues, they have to spend the first hour on manual data entry just to get records up to date.  This is the daily reality in many contact centers. It’s […]

We’ve all been there. You have a simple question for a company, so you open their web chat, and a friendly little bot pops up. You type your query, wait a few seconds, and get an answer that’s at best confirming something you already knew. At worst, the answer is completely irrelevant. Recently, our CEO […]

Technology is Only Half the Battle You have a pool of potential partners to help you add some AI superpowers to your contact center. You have a technical roadmap, a clear business case for the ROI, and buy-in from the C-suite. But, as they say, culture eats strategy for breakfast. The most sophisticated technology in the […]

Artificial Intelligence isn’t just a buzzword anymore for contact centers — it’s becoming the foundation for how CX and sales teams drive smarter growth. For today’s leaders, the question isn’t if you should invest in AI for your contact center, but how to do it effectively. That’s why we’ve created this AI investment roadmap for […]