Newsroom Topic: Press Release

• Natterbox launches AI Assistants and AI Agents to resolve over 70% of customer queries

  London – 14:00 BST, 09 July 2025 – Natterbox, the AI-powered contact center provider, today launches AI Assistants and AI Agents – part of its dynamic AI workforce fully integrated into the world’s #1 CRM, designed to cut call queues, reduce costs, and free up human agents to focus on higher-value interactions that drive loyalty…

• Natterbox Revolutionizes Customer Engagement with New AI-Powered Omnichannel Digital Solution

  CHICAGO, Feb. 4, 2025 /PRNewswire/ — Natterbox, a leader in AI-powered communication solutions, announces the launch of its groundbreaking digital platform, Natterbox Digital. This innovative solution unifies voice, SMS, and WhatsApp into a seamless experience for agents and customers, enabling businesses to deliver exceptional, personalized engagements on one unified platform natively integrated into Salesforce. Natterbox Digital allows businesses…

• Natterbox Expands AI Product Suite with AI Assist, Revolutionizing Post-Call Automation

  Chicago, 12 November – Natterbox, a global leader in cloud contact center solutions, is proud to announce the launch of AI Assist, the latest addition to the Natterbox AI Suite. Building upon the success of Natterbox’s recent, AI Call Coaching product, AI Assist leverages powerful generative AI capabilities to eliminate post-call processes, freeing up agents…

• Natterbox Launches AI Call Coaching, Harnessing Generative AI to Transform Every Call into a Coaching Opportunity

  Chicago, 17 September 2024 – Natterbox, a global leader in cloud contact center solutions, announces the launch of its innovative AI Call Coaching platform. Leveraging Generative AI technology, the platform turns every call into a coaching opportunity by delivering automated call scoring, tailored coaching insights, and performance-enhancing feedback to help customer service and sales teams…

• Natterbox Partners with ScreenMeet to Launch Remote Assist, a Visual Support Tool for Contact Centers

  Natterbox, a global innovator in contact center solutions, has announced a partnership with ScreenMeet, a leader in customer support solutions that includes fully integrated screen and mobile camera sharing, to empower contact centers around the world to increase first contact resolution, reduce costs, and deliver exceptional customer experiences. “With the ever-increasing demand for efficient and…

• Natterbox Extends its Contact Center Solution with Launch of SMS 

  Chicago, October 3, 2023 – Natterbox, a leading provider of global contact center solutions proudly announces the addition of SMS capabilities to its communications platform. With this addition, businesses can now use SMS to interact with their customers and prospects to improve the experience and drive enhanced levels of engagement and personalization. SMS offers a…

• Natterbox and Playvox Join Forces to Simplify Sales & Contact Center Workforce Management

  Global leaders in contact center solutions team up to deliver operational excellence, cost savings, and customer satisfaction. Natterbox, a global innovator in contact center solutions, has announced a partnership with Playvox, a leading provider of Workforce Engagement (WEM) solutions that include AI-infused workforce management (WFM) software and Quality Management (QM) software. This strategic collaboration empowers…

• Natterbox Partners with PCI Pal® to add a fully integrated PCI Compliant Payment Solution

  Natterbox, a leading provider of global contact center solutions, announced that it has successfully integrated a secure cloud payment solution into its telephony platform, which meets the strict requirements of the PCI DSS (Payment Card Industry Data Security Standards).   The new integration was completed in partnership with PCI Pal®, a leading provider of SaaS solutions…

• Natterbox Closes Record-Breaking H1 2021 with 152% Year-on-Year New Business Growth

  Chicago, U.S. – July 20, 2021 – Natterbox, an expert voice solution for Salesforce, today announced a record-breaking first half of 2021 with 152% year-on-year new business growth (‘YoY Growth’). This accelerated trajectory was a result of significant investment in people and product innovation as part of Natterbox’s continued vision to exceed customer expectations by…

• Natterbox Announces its Latest Integration for Service Cloud Voice on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

  Chicago, June 17, 2021 – Natterbox has today announced its latest integration with Salesforce’s Service Cloud Voice product. Service Cloud Voice brings together phone, digital channels and CRM data in one central view for service agents. Customers can now connect their preferred phone solutions into Service Cloud Voice with Service Cloud Voice for Partner Telephony,…