AI that Does More than Talk
AI Agents from Natterbox do more than just talk, they immediately act on customer conversations within Salesforce—processing refunds, updating records, and more.
Natterbox AI Agents represent a significant leap forward for contact centers. While our AI Assistants can provide information, our AI Agents are empowered to resolve issues and complete tasks end-to-end. This translates to true first-contact resolution by AI across more diverse inquiries, which dramatically frees up your team from manual query handling and ensures the swift, effective service your customers have come to expect.
Contact Centers Product UI
Fully resolve complex customer queries
Fully address common customer needs that require Salesforce updates. From processing a refund application to updating an address or confirming a subscription change, your AI Agent can handle the entire workflow, freeing up your human agents for interactions that truly require their expertise and empathy. Watch a live example of that here.
Seamless handoffs for faster, more satisfied customers
Even with powerful capabilities, Natterbox AI Agents are built on our core philosophy of human-AI collaboration. If our AI Agent determines a different expertise is needed, it seamlessly transitions the conversation—with full context—to either your skilled human agents or a third-party AI platform of your choice, guaranteeing a smooth journey and the most efficient path to solving your customer’s query.
Instant, always-on support — 24/7, 365
Empower your business with AI agents that are always available, across voice, SMS, and WhatsApp 24/7, 365. With Natterbox AI Agents customers don’t just get answers but can also have complex queries resolved—like processing transactions or modifying records—anytime they need, breaking free from traditional business hours and enhancing global customer satisfaction.
Build AI agents in minutes, not months
Natterbox AI Agents are designed for speed and simplicity. You don’t need a complex data transformation project. You can get started using only your existing website content, PDFs, or knowledge base. And since Natterbox is native to Salesforce configuring actions is straightforward, allowing you to deploy AI Agents that take meaningful action much faster than you thought possible.
Key Features
Natural Language Processing
Advanced Natural Language Processing effortlessly understands customers when they speak naturally.
Salesforce Task Completion
Complete tasks—like processing payments, changing orders, or resetting passwords—directly in Salesforce
Omni-channel
Offer AI Agents across voice, SMS and WhatsApp.
Human Agent Escalation
Seamlessly transition conversations to a live agent when needed—passing along the full transcript and conversation context to avoid repetition.
Third-Party Integrations
Integrate with other AI platforms, including Agentforce, to enhance and extend your system’s capabilities.
Agent Customization
Build custom AI personas specific to your business and industry.
Privacy & Security
Every AI interaction is handled responsibly, safeguarding your customers sensitive data and upholding regulatory requirements.
Low Latency
Ultra-low latency ensures instant responses, making interactions feel as natural and engaging as talking to a human.
Curious to hear what an AI Agent would sound like for your business?
Enter your website URL and, within 60 seconds, talk to an AI agent that understands your business. Role play as a customer, and hear for yourself how Natterbox AI eliminates call queues, repeat questions, and hold music.
