Salesforce Integration
Streamline your customer conversations with Natterbox and Salesforce integration.
Are you looking for a way to streamline your customer conversations and improve your customer experience? With Natterbox, you can integrate your phone system directly into Salesforce, creating a seamless communication experience for your team and customers.
Simplify Your Sales & Service Operations
By integrating Natterbox with Salesforce, your sales and service teams can work more efficiently and effectively. With all communication activity logged in Salesforce, you can easily track customer interactions, monitor call volume, and analyze performance metrics. This valuable data can be used to optimize your sales and service operations, improving customer satisfaction and driving revenue growth.
Modernize Your Customer Experience
Start providing a better customer experience by enabling your team to access customer data and call history in real-time with native Salesforce integration. This allows your team to provide personalized service and resolve customer issues quickly and efficiently. You can also offer a simple, secure way to facilitate credit card transactions over the phone using PCI Payments.
Increase Your Team's Productivity
Automatically log voice activity in Salesforce, so your team can focus on providing excellent customer service and closing deals rather than manual admin. By using Nattberbox’s native integration with Salesforce, your team’s productivity increases as you eliminate the need to switch between different applications and disparate data sources. Regardless of working from the office, remotely at home, or out in the field, all data is captured through our Salesforce CTI, or mobile app so Salesforce remains your single source of truth.
Enhance Your Business Insights
Gain valuable insights into your business operations with detailed call logs, call recordings, performance metrics, and speech analytics, so you can analyze your team’s performance, identify areas for improvement, and make data-driven decisions. By integrating Natterbox with Salesforce, you can use the same reports and dashboards you know and love, whilst blending Natterbox data with your core Salesforce objects.
Ready to experience the benefits of Natterbox and Salesforce integration?
Key Features
Native Salesforce Integration
Natterbox and Salesforce work seamlessly together to draw the very best performance in a way that cannot be matched by disparate non-native integrations.
Automatic Call Logging
All communication activity is automatically logged in Salesforce, providing a comprehensive record of customer interactions and call history for a single source of truth.
Call Recording & Transcription
Natterbox’s advanced call recording and transcription features allow you to easily access and analyze call data, improving your team’s performance and enhancing the customer experience.
Real-time Data Updates
Natterbox and Salesforce integration ensures that customer records are always up-to-date and accurate, with call activity and customer data updated in real-time.
Performance Metrics & Analytics
With detailed call logs and performance metrics, you can gain valuable insights into your team’s performance, identify areas for improvement, and make data-driven decisions.
Personalized Customer Service
By enabling your team to access customer data and call history in real-time, Natterbox and Salesforce integration allows you to provide personalized service and resolve customer issues quickly and efficiently.
Get Started Today
Ready to revolutionize your business communications and improve your customer experience? Contact us today to learn more about Natterbox and Salesforce integration and how it can benefit your business.
