Call Recording
Automatically record calls for quality assurance, training, and compliance purposes.
Contact Centers Product UI
Keep teachable moments on the record
Make it easier to resolve customer service disputes efficiently while gaining complete visibility into employee performance and identifying areas for improvement.
Streamline security and regulatory compliance
Set and adjust access controls, call recording policies, and archiving policies from directly within Salesforce.
Scale up with confidence
Leverage call recordings from anywhere to achieve consistent levels of customer service and sales productivity across your entire organization.
Ready to have teachable moments on the record?
Key Features
Cloud Storage
Store your call recordings in the cloud from 12 months to 25 years.
Ironclad Security
Call recordings are stored securely and redundantly.
Salesforce Playback
Play and link recordings to customizable objects from inside Salesforce.
Compliance Tools
Meet compliance regulations using attended or automated IVR consent and customizable recording alerts.
Access Controls
Leverage access control permissions to ensure the right employees have access to the appropriate recordings.
Pause/Resume
Pause and resume recordings to remove sensitive call data from conversations with your customers.
Start Driving Results for Your Business
See how Natterbox streamlines processes and productivity for your contact
center agents, sales teams, operations, and remote workers. Whatever your role,
Natterbox can be tailored for your needs.
Contact Centers
Improve call center efficiency and agent productivity.
Sales
Drive more leads and improve sales team productivity.
Operations
Streamline your operations with a flexible, reliable and resilient solution.
Remote Working
Work how you want, where you want.
See Why Our Customers Love Natterbox
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The software integrated nicely with Salesforce providing the users with enough functionality for different business activities. Given the complicity of the software, a more detailed initial training would be appreciated.
Bruce Wang
Data Analyst
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Natterbox demonstrates exceptional knowledge about how complex systems and processes work. The implementation was awesome!
Melissa Stokes
Senior Sales Manager
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Communication is excellent, they demonstrate exceptional professionalism and confidence when solving complicated issues and always welcomes new challenges. I would recommend Natterbox to every growing company needing a dedicated team and efficiency.
Stacey Klempner
Marketing Director
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Natterbox have been able to understand and manage our expectations to implement a great CTI solution in Salesforce. 4 weeks from initial spec to go live was impressive. Looking forward to part two of the project with a great team to support us.
Jean-Noel Casassus
Senior Salesforce Developer
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One key advantage of Natterbox is its ability to allow users to work remotely. If you have an internet connection and a laptop, tablet, phone or PC, it allows you to continue making internal and external calls when out of the office.
Francis Dixon
Project Manager and Analyst
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Speed of execution is paramount to success as a global Forex and CFD provider. Natterbox was able to unify our offices and simplify telecoms supply across our Australian, UK, Thailand, USA and German operations 100% through Salesforce.
Mitchell Walls
Head of Sales
Isn’t it time for a voice solution that works for you?
Start maximizing your ROI in Salesforce using a CTI solution that understands your unique needs.
Recommended Insights
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George P. Johnson
GPJ’s previous phone system was not growing in conjunction with their business needs, and they had several items not functioning in a manner that was supporting their business model. Generating reports was extremely difficult and time-consuming, which used to take up to 10-20 hours a week.
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LadyBoss
LadyBoss is a fast growing business, and they needed a solution that would meet their business needs. At the start of their journey they were highly reliant on emails, and then moved to implementing a phone system to meet customer requests and increased demands. However, as their business scaled, their previous provider was not able…
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Texecom
Natterbox’s global business phone system was the best solution for Texecom. It’s fully embedded and managed within Salesforce, storing all call data within the system. This provided Texecom with a suite of dynamic management reports and total visibility of their contact centre enabling them to make business decisions based on accurate data. With Natterbox being…