Contact Centers

It’s one thing to tell customers, “Your call is important to us.” It’s another to make them believe it.

TRUSTED BY THESE BRANDS AND MORE

AI-Powered Salesforce Voice for the Modern Contact Center

Build your AI-Powered contact center from directly within Salesforce to personalize caller journeys and provide agents with the information they need to deliver award-winning customer service. Available for Service Cloud and Service Cloud Voice.

Personalize service at scale

Gain a 360° view of every customer and help agents deliver highly personalized customer experiences. By using skills-based routing, you can connect callers directly to the right agent or to a personalized IVR message to decrease call waiting time by 80%.

Supercharge agent productivity

Increase first-contact resolution by providing agents with a full customer history inside Salesforce. Automatically deflect lower-priority cases to personalized IVR menus. Decrease call abandonment by 30% and reduce operational costs by 25%.

Manage like a pro

Track key performance metrics in Salesforce. Use call recording and live coaching features to manage quality assurance and drive continuous improvement across your team. With Service Cloud Voice, you can monitor calls and capture insights to assist and coach your service teams, no matter where your agents are working.

Automate with AI

Leverage industry-leading generative AI to power advanced AI functionality. At its core is our AI Prompt Studio, where everything begins. With Prompt Studio, you can create custom AI prompts that fuel each of our AI features, from providing valuable feedback through AI Call Coaching to streamlining post-call tasks with AI Assist.

See Why Our Customers Love Natterbox

Unbelievably quick setup

The Natterbox team was able to set up our remote contact center within 48 hours. Solid choice for telephony!

Justin Szczurowski

Senior JavaScript Engineer

Great customer service

Great product and great service. Never have any issues. Brilliant.

Blaise Sackey

Customer Service Manager

Flexibility to be the right solution for most businesses

Every member of the team we’ve worked with has been over-the-top supportive and helpful. We are all working from home now and haven’t had a single stumble. I can’t say enough great things about this company and their product!

Penny Davis

Senior Manager Contact Center

Great service and support

We recently adopted Natterbox for our operations across Australia, India and for our new contact centre in Manila, Philippines. Service performance has been excellent and their support team have been great to work with.

Matt Sutton

Founder / Director

Great product!

Very efficient user interface; has boosted quality and efficiency of customer relations; really integrated well into Salesforce. Would definitely recommend.

Jack Turner

Communications Team Member

Great product, great support

Having worked with Natterbox for 12 months now I can honestly say it has been a revelation for our business. The ease of integration and ease of working is fantastic. The support given from the Natterbox team is first class.

Danny Axon

Customer Support Manager

Highly recommend

Great phone system, really powerful and intuitive admin features. Easy to pick up for end users and management tracking.

Will Eastwood

Junior Operations Analyst

Excellent Service and support

The Natterbox team have been incredibly attentive and helpful, the customer service and level of support they provide is outstanding. The reporting capabilities are amazing. Overall, I would highly recommend Natterbox.

Belinda Flinter

Employment Advisor

Let’s Get Started

Want to learn more about why industry leaders around the world trust Natterbox as their cloud telephony provider? If you’re ready to leverage the power of voice to transform your contact center operations, let’s talk.