Newsroom Topic: In the News

• Business Leader: Black Friday 2021 – Tech experts explore how businesses can capitalise on the day

• Natterbox Closes Record-Breaking H1 2021 with 253% Year-on-Year New Business Growth in U.S.

• The Fintech Times: One Year On – Tech Experts Discuss the Pandemic’s Impact on CX

• destinationCRM: 4 Ways Speech Analytics Can Build the Contact Center of the Future Right Now

• MarTech Series: Voice Data Is The Secret Advantage Businesses Didn’t Know They Had

• No Jitter: A Contact Center’s Foundation Starts with AI

• Telecom Reseller: Why AI is at the Heart of the Contact Center

• IWD 2021: Tech Experts Discuss Tackling Gender Biases

• Toolbox: Why Speech Analytics Will Become the Go-to Technology for Contact Centers

• UKTechNews: Why Customer Service Failures are Usually the Result of Improper Technology Use