Newsroom Topic: In the News

• Intelligent SME: Understanding the Power of Data To Build Better Relationships

• CustomerThink: Efficiency in the Age of COVID-19 – How Businesses Can Ensure Employees Are Equally Effective at Home or in the Office

• Call Centre Helper: A Checklist for Implementing Speech Analytics

• Call Centre Helper: 18 Simple Ideas To Reduce Your Abandon Rate

• The Fintech Times: Data Privacy Day 2021 – Industry Experts Discuss the State of Play

• UKTechNews: Why Businesses Need To Transform Applications at Their Core When Migrating to the Cloud

• Call Centre Helper: 17 Smart Ways to Refresh Your Homeworking Strategy

• Toolbox Tech: Tech Can Help Put Customer Experience First As Businesses Reopen

• Get ahead on call recording compliance directly from within Salesforce™

  London, 22nd December 2017, global transportation technology giant, Uber, is in hot water over allegations that employees have been secretly recorded without permission. The organisation conducted over 200 ‘listening sessions’ in response to a blog post by a former Uber engineer which alleged sexual harassment at the company. It is alleged that Uber secretly recorded…

• Natterbox named 3rd in rankings of who’s the best Unified Communications Vendor for 2017

  In an independent UC poll run by CommsTrader this month, Natterbox was placed 3rd in a ranking of 20 vendors who really kick UC-aaS. The poll enabled 2200 voters to share their opinions of the vendors who are transforming the unified communications landscape. Read more about the survey here https://www.commstrader.com/opinion-polls/best-unified-communications-vendor-2017/