Location: APAC

• National Dental Care

  

  National Dental Care transformed its call centre with Natterbox AI Advisor, saving 20+ hours per month and achieving $13,500 in productivity gains. Discover how 100% call analysis and unbiased feedback improved agent performance and patient experience in this case study.

• Wildlife Victoria

  

  After the decision to move operations from Fitzroy to a heritage listed building in Abbotsford, Wildlife Victoria went to market to find a new telephony system provider. Rather than moving their outdated legacy PBX phone system, which was dependent on an old ISDN technology, they decided to go for a modern solution. Wildlife Victoria required…

• Naked Wines

  

  Initially, Naked Wines were looking for a way to gain more control over their call queues to better serve their customers while helping their call center agents deliver world class service. In addition, the need to ensure visibility across the call response times meant the chosen technology had to be very advanced to keep up…

• Insure247

  

  Insure 247 chose Natterbox to provide its Cloud PBX telephony system and call recording fully integrated within Salesforce, after reviewing the telephony options available in the market. Insure 247 decided to replace their old IP telephony system due to their newly purchased PABX system and voice over IP being incompatible with the ADSL1 connection on…