Industry: Manufacturing

• Sutton Tools

  

  Challenge As a global business with a strong product line, Sutton Tools identified a significant opportunity to enhance its customer service through technology. Their goal was to provide a ‘best in class’ service experience that matched the quality of their products. However, their traditional model faced several challenges: Repetitive Inquiries Approximately 60% of all inbound…

• DiamondBack Covers

  

  DiamondBack Covers faced several key challenges in their customer support process: communication delays, frustration with photo/email process, risk of unnecessary returns, time-consuming troubleshooting

• Texecom

  

  Natterbox’s global business phone system was the best solution for Texecom. It’s fully embedded and managed within Salesforce, storing all call data within the system. This provided Texecom with a suite of dynamic management reports and total visibility of their contact centre enabling them to make business decisions based on accurate data. With Natterbox being…

• Delphi Technologies

  

  Delphi needed a solution to manage approximately 4,000 monthly customer service calls for both customer inquiries and technical support. Their previous phone system lacked integration with Salesforce™ and this meant that in order to generate reports, the team had to extract data and then import it into their CRM. This led to data being limited,…