Category: Recruitment
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How Can AI Call Coaching Transform Your Contact Center’s Performance?
In today’s fast-paced contact centers and sales teams, effective coaching is critical for shaping the customer experience. Every conversation matters, and the ability to coach agents has never been more important. Traditional call coaching methods often fall short of capturing the full picture, leaving team leaders with limited insights and opportunities for improvement. Enter AI…
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Become a Business Your Customers Can Trust
Marc Benioff opened this year’s Dreamforce with a talk entitled “Welcome to the Trusted Enterprise”, in which he explored how and why every business today needs to transform to become one that their customers can truly trust. This has always been a crucial element of retaining customer loyalty, but it has become increasingly difficult as…
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The Global Enabler: The technology you need to take your business to the world
As Sir Richard Branson famously said: “No new business is worth starting in these times unless it can go global.” While it may be all well and good for the billionaire serial-entrepreneur to assert this, for many Australian small and medium businesses, the reality of expanding globally presents many barriers which are difficult to overcome.…