Category: Sales
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How Can AI Call Coaching Transform Your Contact Center’s Performance?
In today’s fast-paced contact centers and sales teams, effective coaching is critical for shaping the customer experience. Every conversation matters, and the ability to coach agents has never been more important. Traditional call coaching methods often fall short of capturing the full picture, leaving team leaders with limited insights and opportunities for improvement. Enter AI…
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Use Voicemail Drop in Salesforce to Supercharge Agent Productivity
Are you tired of your sales agents spending endless hours leaving voicemails that never get returned? Do you wish there was a way to streamline the process and improve their productivity? In this article, we’ll explore how Voicemail Drop can enhance your agents’ productivity, and revolutionize the way you approach your sales strategy. Understanding Voicemail…
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Keep Perfecting the Hybrid Work Model for Employees
Did you miss the big news? Salesforce has announced new capabilities to enable all companies to build a digital HQ. Alongside this, new Slack innovations that help improve collaboration across organizational boundaries and empower teams to embrace asynchronous working, the opportunities for organizations to create a seamless digital experience for their teams has never been easier.…
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Dreamforce 2021: Building a Trusted Enterprise
As with so many events, Dreamforce was virtual again this year, but it remained a continuation of rich traditions. As ever, the event brought Salesforce users across the world together, allowing the company’s global community to share and exchange ideas and learn from each other as we endeavor to navigate the unchartered territory that is…
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Key Benefits of Salesforce CTI Integration for Sales
A Salesforce-integrated CTI solution streamlines critical sales processes, provides valuable insights on telephony data, and delivers greater visibility into your team’s activities. Here’s how you and your sales team could benefit: 1. Reach Prospects Faster By boosting productivity and eliminating the need for manual dialing with automated dialers and click-to-dial within Salesforce, you can dramatically…
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Customer Service: A Single Piece of the Customer Experience Puzzle
Customer experience (CX) has become one of the hottest buzzwords in the business world. In fact, the Temkin Group found that companies that earn $1 billion annually, can expect to earn an additional $700 million on average within the first three years of investing in CX. Yet the terms ‘customer service’ and ‘customer experience’ are often used…
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Strengthening Our Relationship With Salesforce
We were recently chosen to participate in the Salesforce Accelerate Grow program, which helps existing partners advance their growth in the marketplace. The program is led by a network of subject matter experts with extensive experience both within the Salesforce and startup communities. Its goal is to provide the insights and support we need to strategically align…
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Are You Hiding Behind Email?
Emails seem to be a preferable channel over voice. While it can be more convenient, convenience comes at a price. Companies have more customer communications channels than ever before. Once upon a time business was all conducted face-to-face or over the phone. In today’s digital world, we have live chat, social media, online forms, SMS,…
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What’s Shaping the Customer Experience in 2020?
We live in a world where the vast majority of us can check prices, order products and share our thoughts with the tap of a button. Delivering a high-quality customer experience is increasingly becoming the difference between success and failure. We live in a world where the vast majority of us can check prices, order…
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The Global Enabler: The technology you need to take your business to the world
As Sir Richard Branson famously said: “No new business is worth starting in these times unless it can go global.” While it may be all well and good for the billionaire serial-entrepreneur to assert this, for many Australian small and medium businesses, the reality of expanding globally presents many barriers which are difficult to overcome.…