Use Case: Service Cloud Voice

• Hemfrid

  

  Having opted for Salesforce Service Cloud Voice provided by another telephony partner, Hemfrid initially believed they had found the right fit. However, they quickly encountered issues with call quality and poor service. The lack of customization and integration with Salesforce data raised concerns, as it was a key driver for selecting Service Cloud Voice.

• Engage Partners

  

  Engage Partners relies on telephone communication for over 90% of their contact with clients. Because of this, the company needed a reliable phone system that would maximize  employee productivity.

• Insure247

  

  Insure 247 chose Natterbox to provide its Cloud PBX telephony system and call recording fully integrated within Salesforce, after reviewing the telephony options available in the market. Insure 247 decided to replace their old IP telephony system due to their newly purchased PABX system and voice over IP being incompatible with the ADSL1 connection on…

• Urban

  

  Urban has always focussed on the personal touch and connecting people to provide treatments to customers in their home. As the business started out based around a phone line, maintaining that connection to build trust between customers, therapists and the business was and will continue to be crucial. Presently, a predominantly app-based business, providing that…

• Moneyfarm

  

  Despite being a digital-first business, being able to connect customers with human investment consultants lies at the heart of Moneyfarm’s business. Offering a more human and secure communication to customers was critical.

• N26 Success Story

  

  The telephone customer experience is critical to N26’s success, as it’s the primary channel in how they establish trust with their customers.