Author: Lawrence Judd
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A Leader’s Guide to AI Change Management: How to Bring Your Team on the AI Journey
Technology is Only Half the Battle You have a pool of potential partners to help you add some AI superpowers to your contact center. You have a technical roadmap, a clear business case for the ROI, and buy-in from the C-suite. But, as they say, culture eats strategy for breakfast. The most sophisticated technology in the…
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The AI Investment Roadmap for CX and Sales Leaders
Artificial Intelligence isn’t just a buzzword anymore for contact centers — it’s becoming the foundation for how CX and sales teams drive smarter growth. For today’s leaders, the question isn’t if you should invest in AI for your contact center, but how to do it effectively. That’s why we’ve created this AI investment roadmap for…
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Humans + AI: The Hybrid Future for Contact Centers
For years, the conversation around Artificial Intelligence in the contact center has been framed as a battle: human vs. machine. Will AI replace humans in contact centers? Are we automating away the human touch? This framing misses a deeper truth. The most powerful transformations are not about choosing sides—they’re about collaboration. Emerging best practices and…
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Hasta la Vista, Hold Music – See Natterbox AI At World Tour London 2025
We’re back, London! Natterbox is delighted to be sponsoring Agentforce World Tour London 2025. As a proud Agentforce partner, we’re buzzing to come back to this incredible event. Are you a trailblazer who’s looking to say Hasta la Vista to call queues, missed calls, and hold music? If so, make sure you stop by our…