We Buy Any Home recovers 1,000 missed calls each month with Natterbox AI.
Optima Dermatology boosts efficiency by 77%, serving patients faster.
Seattle Sounders FC scores a 54% reduction in fan hold times.
Explore success stories of companies who have partnered with Natterbox
“Using transcripts we’re able to save some time. Agents analyze what was the sentiment of the customer that they were talking to, summarize them in a transcript and then use that data in order to further plan their work.”
INDUSTRY
Financial Services
“The primary problem to be solved was around reporting and analytics… Natterbox being Salesforce native enabled us to leverage all of our experience building Salesforce reports and dashboards.”
INDUSTRY
Health & Life Sciences
“I was given a very complicated IVR to create for a client with eight different languages… It took me 20 minutes to set it up and I never had to look anything up. It’s that easy to use.”
INDUSTRY
Services
Customer Stories
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Delphi Technologies
Delphi needed a solution to manage approximately 4,000 monthly customer service calls for both customer inquiries and technical support. Their previous phone system lacked integration with Salesforce™ and this meant that in order to generate reports, the team had to extract data and then import it into their CRM. This led to data being limited,…
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The Motor Ombudsman
The Motor Ombudsman’s previous phone system was outdated and lacked a connection to any CRM platform, which meant they had zero visibility on how many calls were being taken or missed per day. Call recordings are a fundamental requirement for TMO, and with their previous system, they were simply placed unlabelled into a network file.…
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Wildlife Victoria
After the decision to move operations from Fitzroy to a heritage listed building in Abbotsford, Wildlife Victoria went to market to find a new telephony system provider. Rather than moving their outdated legacy PBX phone system, which was dependent on an old ISDN technology, they decided to go for a modern solution. Wildlife Victoria required…
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Naked Wines
Initially, Naked Wines were looking for a way to gain more control over their call queues to better serve their customers while helping their call center agents deliver world class service. In addition, the need to ensure visibility across the call response times meant the chosen technology had to be very advanced to keep up…
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Insure247
Insure 247 chose Natterbox to provide its Cloud PBX telephony system and call recording fully integrated within Salesforce, after reviewing the telephony options available in the market. Insure 247 decided to replace their old IP telephony system due to their newly purchased PABX system and voice over IP being incompatible with the ADSL1 connection on…
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Urban
Urban has always focussed on the personal touch and connecting people to provide treatments to customers in their home. As the business started out based around a phone line, maintaining that connection to build trust between customers, therapists and the business was and will continue to be crucial. Presently, a predominantly app-based business, providing that…
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Moneyfarm
Despite being a digital-first business, being able to connect customers with human investment consultants lies at the heart of Moneyfarm’s business. Offering a more human and secure communication to customers was critical.
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N26
The telephone customer experience is critical to N26’s success, as it’s the primary channel in how they establish trust with their customers.
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We’ve had a great experience using Natterbox and found the setup process very straightforward. Their recent AI enhancements are exciting and align well with our digital transformation goals.
Andy Davies
Head of Service & Delivery
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Working with Jonny & Joel has been fantastic. Natterbox is intuitive and easy to use. The new AI features have added another layer of insight and have helped our agents improve faster than before.
Spandan Subba
Product Manager
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Having the insights in the CRM for our reporting and conversion rates is exceptional. We now have an integrated solution for our CRM and have seen an increase in outbound performance compared to our previous telephony system. Features like call recording, voicemail drops, and dial lists have made our contact center more efficient.
Donna Kempthorne
Group Systems Manager
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Natterbox connects perfectly with Salesforce, helping our sales team deliver top-level service every day. It’s easy to use, makes tracking calls and reporting simple, and the service team has been incredibly helpful from integration through to ongoing support. It also helps our field team keep data clean and accurate, even while on the move.
Sarah Urry
E Business Consultant
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Working with Robert and the team has been a delight – they are very responsive and helpful. The platform is easy to use and reliable. We’ve also started exploring their AI suite which shows great promise for improving call efficiency and coaching.
Emma Davies
Director Of CRM
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We use Natterbox for its reliability and excellent customer and technical support. It solves the challenge of managing and tracking customer calls efficiently, with features like call recording and robocalls that improve service, boost productivity, and enable data-driven decisions.
Andrea Pacakova
Customer Care Manager
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Natterbox gives us the ability to add call results to any record along with a great set of managerial functionality, with next level support in the setting up, porting and onboarding.
David Smith
CRM Manager
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The software integrated nicely with Salesforce providing the users with enough functionality for different business activities. Given the complicity of the software, a more detailed initial training would be appreciated.
Bruce Wang
Data Analyst
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Natterbox is a great solution for our business. We found the onboarding process easy and straight forward and Juan and Zac were great at helping us whenever we needed it. They kept communication up between us throughout the whole process and were warm and friendly to work with.
Linda Fountain
Business Support Manager
Let’s Get Started
Want to learn more about why industry leaders around the world trust Natterbox as their cloud telephony provider? If you’re ready to leverage the power of Natterbox to transform your financial services operations, let’s talk.
