Resource Type: Case Study

• Wildlife Victoria

  

  After the decision to move operations from Fitzroy to a heritage listed building in Abbotsford, Wildlife Victoria went to market to find a new telephony system provider. Rather than moving their outdated legacy PBX phone system, which was dependent on an old ISDN technology, they decided to go for a modern solution. Wildlife Victoria required…

• Naked Wines

  

  Initially, Naked Wines were looking for a way to gain more control over their call queues to better serve their customers while helping their call center agents deliver world class service. In addition, the need to ensure visibility across the call response times meant the chosen technology had to be very advanced to keep up…

• Insure247

  

  Insure 247 chose Natterbox to provide its Cloud PBX telephony system and call recording fully integrated within Salesforce, after reviewing the telephony options available in the market. Insure 247 decided to replace their old IP telephony system due to their newly purchased PABX system and voice over IP being incompatible with the ADSL1 connection on…

• Urban

  

  Urban has always focussed on the personal touch and connecting people to provide treatments to customers in their home. As the business started out based around a phone line, maintaining that connection to build trust between customers, therapists and the business was and will continue to be crucial. Presently, a predominantly app-based business, providing that…

• Moneyfarm

  

  Despite being a digital-first business, being able to connect customers with human investment consultants lies at the heart of Moneyfarm’s business. Offering a more human and secure communication to customers was critical.

• N26

  

  The telephone customer experience is critical to N26’s success, as it’s the primary channel in how they establish trust with their customers.