Use Case: Contact Center

• Kollabo

  

  Established in 2018, Kollabo faced significant hurdles with their basic call solution and CRM system. The lack of advanced features in their telecom service and disconnected CRM resulted in labor-intensive processes, hampering their efficiency and effectiveness in connecting workers and companies seamlessly.

• Christies Direct

  

  Like any business taking card payments over the phone, Christies Direct need to be PCI DSS Compliant, ensuring their customers details are safe and the business isn’t liable for any fines or fees due to non-compliance.