Category: Uncategorized
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Come and Meet Us During 2023
The event season is upon us. Let’s come together to learn all the latest product news and announcements from Salesforce and Natterbox, network and hear amazing success stories and future visions. We’re excited to be sponsoring a number of key events over the coming months. We look forward to meeting with you soon. Salesforce UK…
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Celebrating the Power of Voice With World Voice Day
The human voice is a powerful instrument that we use to communicate, express ourselves, and connect with others. It is essential for our personal and professional lives, and yet many of us take it for granted. World Voice Day is celebrated on 16th April every year and aims to educate people about the significance of…
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Customer Experience vs Customer Service: What’s The Difference?
Today, many companies are talking about customer experience (CX) and it’s frequently at the top of the corporate agenda. They’re creating new positions within their organizations and they’re viewing customer experience and service as the single most important way for their organization to achieve success. Customer service and customer experience are two terms that are…
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Are Your Contact Center Payments Safe?
The number of payments via contact and call centers continues to increase, and it’s fair to say that most card-accepting operations understand the importance of protecting customer data from fraud and cybercrime, but can you be sure your contact center is safe? Increasingly, consumers understand the sensitivity of their data and feel uncomfortable handing it…
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How To Create an Experience Your Customers Will Never Forget
Having voice integrated within your Salesforce with Natterbox and Service Cloud Voice brings many benefits, but are you making the most of it when it comes to enhancing customer experience? Natterbox was joined by Neil Armstrong, Director of Product Management, Service Cloud at Salesforce for our recent Service Cloud Voice Masterclass. This fantastic session provided…
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Masterclass: Frictionless Customer Experience using Service Cloud Voice
We believe that things work better when they are well matched. Whether it’s pairing food and wine, coffee and cake or better still Natterbox and Service Cloud Voice. We live and breathe Salesforce, focusing exclusively on the platform to deliver the best integrated telephony experience for our customers. No one does it better than us.…
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4 Reasons Why Voice is Still the Preferred Way to Communicate
It’s no secret that our world is constantly changing, and one means of communication will be replaced by the next. With the rapid development of technology, many things can be done online. This might give you the impression that good old telephony is dying. But is it? In the current multi-channel world, voice is, for many,…
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Integrated vs. Native Salesforce Telephony Integration
Is 2023 the year to go native? If you’re looking for faster time to results, ease of use and implementation, and to improve reporting and analytics by getting more from your data, then native Salesforce integration could be for you. In this blog, we explain the differences between the words “integration” and “native” and a…
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Salesforce Live: UK & Ireland
Natterbox are a proud gold sponsor at Salesforce Live: UK & Ireland this November! Join us on Wednesday 30th, to learn how to create operational efficiencies, unlock hidden opportunities to grow and keep your customers coming back. Be sure to come and say hi! Learn how to take advantage of every interaction and how to…
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The Heart of Service Summit
On Tuesday, 1 November 2022, from 10:00 – 16:30, Natterbox are sponsoring a Salesforce-hosted event to network with like-minded leaders, experts and peers. This event will consist of: ▪️ Discovering how businesses across every industry are using automation to reduce costs and increase efficiency to scale experiences customers love. ▪️ Being inspired by insights from Service Leaders across the UK from the 2022 State of…