Category: Uncategorized
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What Is a Conversational AI Platform? The 2026 Buyer’s Guide
For years, customer support leaders faced a rigid trade-off: you could offer personalized, high-touch support, or you could offer fast, automated scale. You rarely got both. Early chatbots promised to fix this but often delivered frustration—rigid decision trees that failed the moment a customer went off-script. Today, the technology has matured. We have moved from…
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Stop the Fire Drill: Why We’re Bringing Agentic AI to World Tour London
As we approach World Tour London in December, let’s get honest about the state of customer support. For a lot of Operational Directors, success feels like a trap. Your company grows, so ticket volume grows – but your budget doesn’t grow at the same speed. You can’t hire enough people to keep up, and the…
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The Agentic Enterprise Arrives: Building Voice AI Agents That Truly Work
The future of customer experience is Agentic — and it starts with Voice. As Salesforce’s launch partner for Agentforce Voice, Natterbox shares its best practices for building Voice AI agents that truly work inside the new Agentic Enterprise. From controlling agent behaviour and embedding context from CRM data to designing fluid, human-like conversations and monitoring…
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The Future Is Agentic: Salesforce Reveals Agentforce 360 at Dreamforce
Dreamforce 2025 marks a new era for Salesforce and its customers with the launch of Agentforce 360, the foundation of what Salesforce calls the Agentic Enterprise — a world where AI doesn’t replace people, it elevates them. Agentforce 360 connects humans, AI agents, and trusted data on one platform, redefining how work gets done. From…
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Introducing Natterbox AI Assist: Automate Post-Call Tasks and Boost Agent Productivity
The contact center industry is evolving rapidly, and businesses are increasingly looking for AI-driven contact center solutions to improve efficiency while delivering high-quality customer experiences. At Natterbox, we’re excited to announce the launch of AI Assist, our latest AI-driven solution designed to automate post-call tasks for contact center agents and sales reps. Why AI Assist?…
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Autumn 2024 Product Release
Autumn 2024 is Here, Elevating Customer Experience with AI, Voice, and Digital Our commitment to providing cutting-edge technology for contact centers has led to the release of several key features aimed at improving operational efficiency, enhancing customer experience, and empowering teams with powerful AI-driven insights. In this release, we’re excited to unveil our latest advancements…
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Webinar: What does ChatGPT and AI really mean for contact centers?
In this webinar series, Natterbox explores the practical applications of AI across customer service. In our first webinar, we discussed the role of ChatGPT in Call Coaching, which you can watch on-demand here. In this second episode, we will be exploring how the role of ChatGPT enhances the functionality of your voice IVR, enabling more effective…
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Salesforce World Tour London – What You Missed
Salesforce World Tour was back in London last week and we were there to take in the latest news, views, and updates. Here are our top spots from the event. It’s All About AI Generative AI was placed center stage throughout the event this year. Zahra Bahrololoumi, Salesforce UKI CEO, gave the keynote address, setting…
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Natterbox at World Tour London
We’re really excited to once again be a proud platinum sponsor at Salesforce World Tour London which takes place at ExCeL on Thursday 29th June. If you’re attending, then why not come and visit us at booth 114! Salesforce World Tour events are a great way to discover more about the latest innovations and attend…
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Digital Customer Engagement: Driving Customer Satisfaction and Delivering Customer Delight
In today’s digitally-driven world, businesses must prioritize customer engagement to stay competitive and satisfy the evolving expectations of their customers. This article explores the importance of digital customer engagement strategies and how they can enhance customer satisfaction, leading to increased loyalty and business growth. If you’re operating a call center or sales led organization then…