Category: Uncategorized
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Introducing Natterbox AI Assist: Automate Post-Call Tasks and Boost Agent Productivity
The contact center industry is evolving rapidly, and businesses are increasingly looking for AI-driven contact center solutions to improve efficiency while delivering high-quality customer experiences. At Natterbox, we’re excited to announce the launch of AI Assist, our latest AI-driven solution designed to automate post-call tasks for contact center agents and sales reps. Why AI Assist?…
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Autumn 2024 Product Release
Autumn 2024 is Here, Elevating Customer Experience with AI, Voice, and Digital Our commitment to providing cutting-edge technology for contact centers has led to the release of several key features aimed at improving operational efficiency, enhancing customer experience, and empowering teams with powerful AI-driven insights. In this release, we’re excited to unveil our latest advancements…
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Webinar: What does ChatGPT and AI really mean for contact centers?
In this webinar series, Natterbox explores the practical applications of AI across customer service. In our first webinar, we discussed the role of ChatGPT in Call Coaching, which you can watch on-demand here. In this second episode, we will be exploring how the role of ChatGPT enhances the functionality of your voice IVR, enabling more effective…
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Salesforce World Tour London – What You Missed
Salesforce World Tour was back in London last week and we were there to take in the latest news, views, and updates. Here are our top spots from the event. It’s All About AI Generative AI was placed center stage throughout the event this year. Zahra Bahrololoumi, Salesforce UKI CEO, gave the keynote address, setting…
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Natterbox at World Tour London
We’re really excited to once again be a proud platinum sponsor at Salesforce World Tour London which takes place at ExCeL on Thursday 29th June. If you’re attending, then why not come and visit us at booth 114! Salesforce World Tour events are a great way to discover more about the latest innovations and attend…
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Digital Customer Engagement: Driving Customer Satisfaction and Delivering Customer Delight
In today’s digitally-driven world, businesses must prioritize customer engagement to stay competitive and satisfy the evolving expectations of their customers. This article explores the importance of digital customer engagement strategies and how they can enhance customer satisfaction, leading to increased loyalty and business growth. If you’re operating a call center or sales led organization then…
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4 Top Reasons Why PCI DSS Compliance Matters
As an organization that handles payment card information, you may be wondering whether it is worth the expense and sometimes complex process of becoming PCI DSS compliant. Given it’s not a legal requirement to comply, perhaps it’s not something you’re not too concerned about? However, as we’ll explain, it’s something you must take seriously and…
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Come and Meet Us During 2023
The event season is upon us. Let’s come together to learn all the latest product news and announcements from Salesforce and Natterbox, network and hear amazing success stories and future visions. We’re excited to be sponsoring a number of key events over the coming months. We look forward to meeting with you soon. Salesforce UK…
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Celebrating the Power of Voice With World Voice Day
The human voice is a powerful instrument that we use to communicate, express ourselves, and connect with others. It is essential for our personal and professional lives, and yet many of us take it for granted. World Voice Day is celebrated on 16th April every year and aims to educate people about the significance of…
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Customer Experience vs Customer Service: What’s The Difference?
Today, many companies are talking about customer experience (CX) and it’s frequently at the top of the corporate agenda. They’re creating new positions within their organizations and they’re viewing customer experience and service as the single most important way for their organization to achieve success. Customer service and customer experience are two terms that are…