Industry: Automotive

• BuyACar

  

  BuyaCar knew that purchasing a vehicle is a big investment so it wanted to make the process as simple and easy as possible for its customers. The company also wanted to make the process customer-centric by assigning every customer their own account manager. To do so, BuyaCar needed a phone system that could easily route customers…

• The Motor Ombudsman

  

  The Motor Ombudsman’s previous phone system was outdated and lacked a connection to any CRM platform, which meant they had zero visibility on how many calls were being taken or missed per day. Call recordings are a fundamental requirement for TMO, and with their previous system, they were simply placed unlabelled into a network file.…