Use Case: Service

• Seattle Sounders FC

  

  Seattle Sounders FC runs a lean operation, with a dedicated team that is often stretched during high-pressure periods such as season ticket renewals. The service team, responsible for delivering exceptional fan experiences, faced challenges in maintaining consistent service quality across a high volume of interactions.

• DiamondBack Covers

  

  DiamondBack Covers faced several key challenges in their customer support process: communication delays, frustration with photo/email process, risk of unnecessary returns, time-consuming troubleshooting

• Optima Dermatology

  

  Optima Dermatology faced significant challenges with their existing contact center system from their previous provider. While functional, the system wasn’t tailored to the specific needs of a healthcare provider. Key issues included: inefficient call routing, limited integration capabilities, lack of flexibility.

• Skedaddle Humane Wildlife Control

  

  Skedaddle faced significant challenges in managing and tracking calls from multiple service lines, including wildlife control, pest control, and professional holiday decorating. They had to handle over 100 numbers, with some being used specifically for pay-per-click tracking. Their previous system, Dialpad, lacked the detailed reporting needed to track the source of each call accurately. This…

• Sweaty Betty

  

  As Sweaty Betty continued to evolve, they realised the importance of having a reliable phone network to connect with their customers. With their existing CRM system reaching the end of its support, they switched to Salesforce as its replacement. Additionally, since Sweaty Betty’s agents work remotely, the challenge was to find a solution that would…

• Twenty7tec

  

  Founded in 2014, Twenty7tec has grown from startup to a leading provider. During this period of growth the business has grown quickly and focused on expanding the client base whilst operating with 3 distinct systems for CRM, Customer Support and Telecommunications. Whilst this approach has served Twenty7tec well, our internal systems and processes had not…

• BuyACar

  

  BuyaCar knew that purchasing a vehicle is a big investment so it wanted to make the process as simple and easy as possible for its customers. The company also wanted to make the process customer-centric by assigning every customer their own account manager. To do so, BuyaCar needed a phone system that could easily route customers…

• George P. Johnson

  

  GPJ’s previous phone system was not growing in conjunction with their business needs, and they had several items not functioning in a manner that was supporting their business model. Generating reports was extremely difficult and time-consuming, which used to take up to 10-20 hours a week.

• LadyBoss

  

  LadyBoss is a fast growing business, and they needed a solution that would meet their business needs. At the start of their journey they were highly reliant on emails, and then moved to implementing a phone system to meet customer requests and increased demands. However, as their business scaled, their previous provider was not able…

• Texecom

  

  Natterbox’s global business phone system was the best solution for Texecom. It’s fully embedded and managed within Salesforce, storing all call data within the system. This provided Texecom with a suite of dynamic management reports and total visibility of their contact centre enabling them to make business decisions based on accurate data. With Natterbox being…