Use Case: Service

• PRS for Music

  

  PRS for Music cut misdirected calls by 52%. Then Microsoft Teams joined Salesforce too.

• Secret Escapes

  

  A painful legacy IVR. Six weeks. Secret Escapes now runs on AI. See how they got there.

• Sutton Tools

  

  Sutton Tools wanted best in class service. They got it. Here is exactly what changed.

• National Dental Care

  

  20+ hours saved. $13,500 recovered. National Dental Care’s AI coaching story.

• Seattle Sounders FC

  

  Season renewals. Packed schedules. A lean team. Seattle Sounders FC now delivers every time.

• DiamondBack Covers

  

  DiamondBack Covers cuts returns and speeds up resolutions with Natterbox.

• Optima Dermatology

  

  Healthcare routing is complicated. Optima Dermatology built a system that makes it simple.

• Skedaddle Humane Wildlife Control

  

  100+ numbers. Three service lines. Skedaddle turned call complexity into complete clarity.

• Sweaty Betty

  

  Sweaty Betty’s agents are all over the world. Their phone system now works like they’re not.

• Twenty7tec

  

  Twenty7tec cuts call hunt times by 150% and transforms its fintech contact centre.