Category: Contact Centers
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Natterbox was a proud sponsor of Dreamforce 2022!
After a brief hiatus, Dreamforce was back and better than ever, and Natterbox was thrilled to be a Navigator Sponsor! This year celebrated 20 years of Dreamforce, at Moscone Center, San Francisco between 20-22 September 2022. With over a thousand sessions and workshops, tens of thousands of like-minded Trailblazers from across the world, and multiple inspirational guest speakers…
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The Return of Natterbox Summer Experience!
After a 2-year hiatus due to COVID, Natterbox was delighted to invite our customers, partners, and employees to our much-loved Summer Experience event once again. This year, the event ran across three days. Each day focussed on the incredible people that help fuel Natterbox (excuse the pun!). On the first day, we welcomed our customers,…
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Meet Natterbox at Salesforce World Tour London
Natterbox is excited to be a platinum sponsor at this year’s Salesforce World Tour London on 16th June at ExCel. If you’re planning on attending, make sure you come by and say hello at booth 107 – you can also schedule a meeting with a member of our team. Still yet to register? You can…
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Balancing Customer Service and Regulatory Compliance in Financial Services
In today’s heavily regulated business environment, financial institutions must comply with a variety of laws and requirements to avoid costly and embarrassing penalties. Many banks and financial service institutions (FSIs) in the U.S., Europe, and Asia have been looking to ensure the activities of their traders and contact centers are compliant with these regulatory requirements.…
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Salesforce World Tour Series 2022
Are you ready to come together to learn the latest product news and announcements from Salesforce, hear inspiring Trailblazer stories, and network with your peers? We sure are! Natterbox is incredibly excited to be sponsoring this year’s Salesforce World Tour Series to get the chance to network with you all safely in person again. You…
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Rise of Challenger Banks: How Legacy Banks Can Respond
The biggest banks are some of the oldest in operation, but that doesn’t mean they should continue to serve their customers using old methods and technology. A report by Deloitte found that legacy infrastructure and data fragmentation across the enterprise continues to impede banks’ digital transformation initiatives, but the pandemic brought a greater appetite for…
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Salesforce Financial Services Demo Jam
Natterbox participated in Salesforce’s Financial Services Demo Jam on February 17th, alongside OwnBackup, AgentSync, OpenText, Sycamore Company, Veruna, and WealthEngine. Watch our epic demo on how native Salesforce telephony helps financial institutions deliver personalized service at scale, using a secure and compliant telephony platform built exclusively for Salesforce. (Tip: skip to 9:02 to watch our…
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Planning For The New Year: Is Your Customer Service Team Ready?
Experts predict pandemic-fueled supply chain issues will continue to cause challenges throughout the year, impacting product availability. Retail companies need to be prepared to counter any shortcomings with outstanding customer service. Shoppers will be looking to their favorite retailers to get them through these difficult moments, resolve any problems that may arise, and deliver the…
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Keep Perfecting the Hybrid Work Model for Employees
Did you miss the big news? Salesforce has announced new capabilities to enable all companies to build a digital HQ. Alongside this, new Slack innovations that help improve collaboration across organizational boundaries and empower teams to embrace asynchronous working, the opportunities for organizations to create a seamless digital experience for their teams has never been easier.…
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Become a Business Your Customers Can Trust
Marc Benioff opened this year’s Dreamforce with a talk entitled “Welcome to the Trusted Enterprise”, in which he explored how and why every business today needs to transform to become one that their customers can truly trust. This has always been a crucial element of retaining customer loyalty, but it has become increasingly difficult as…