Resource Type: Case Study

• Texecom

  

  Texecom was fielding 2 to 3 complaints a day. Over 12 months? Just one. Here’s the full story.

• Delphi Technologies

  

  A 20% drop in abandoned calls unlocked $10,000 in monthly revenue for Delphi Technologies.

• The Motor Ombudsman

  

  75,000 calls a year and The Motor Ombudsman could see exactly zero of them. Not anymore.

• Wildlife Victoria

  

  When every call could be a wildlife emergency, Wildlife Victoria saves 8 to 10 mins per case.

• Naked Wines

  

  Naked Wines cut abandoned calls and wait times by half. Full queue control changes everything.

• Insure247

  

  Insurance never sleeps. Neither does Insure247’s phone system now.

• Urban

  

  How do you keep things personal at scale? Urban built the answer into every customer call.

• Moneyfarm

  

  Moneyfarm is digital-first. But trust gets built on the phone. See how they do both.

• N26

  

  For N26, a phone call isn’t just support. It’s where customer trust is won or lost.