Resource Category: Contact Centers

• PRS for Music

  

  PRS for Music cut misdirected calls by 52%. Then Microsoft Teams joined Salesforce too.

• Secret Escapes

  

  A painful legacy IVR. Six weeks. Secret Escapes now runs on AI. See how they got there.

• Hemfrid

  

  Hemfrid tried Service Cloud Voice with another provider. It failed. Then they found Natterbox.

• Christies Direct

  

  Secure phone payments without the awkward pause. How Christies Direct cracked PCI compliance.

• George P. Johnson

  

  George P. Johnson was losing 10 to 20 hours a week to reporting. 75% of that problem is gone.

• LadyBoss

  

  LadyBoss grew 300% in five months. Their phone system grew with them. Read how.

• Texecom

  

  Texecom was fielding 2 to 3 complaints a day. Over 12 months? Just one. Here’s the full story.

• Delphi Technologies

  

  A 20% drop in abandoned calls unlocked $10,000 in monthly revenue for Delphi Technologies.

• The Motor Ombudsman

  

  75,000 calls a year and The Motor Ombudsman could see exactly zero of them. Not anymore.

• Wildlife Victoria

  

  When every call could be a wildlife emergency, Wildlife Victoria saves 8 to 10 mins per case.