Resource Type: Case Study

• Talixo

  

  Having been established as a start up in Berlin in 2012, Talixo quickly grew to become a leading taxi and limousine booking operator across more than 1000 global cities.

• Twenty7tec

  

  Founded in 2014, Twenty7tec has grown from startup to a leading provider. During this period of growth the business has grown quickly and focused on expanding the client base whilst operating with 3 distinct systems for CRM, Customer Support and Telecommunications. Whilst this approach has served Twenty7tec well, our internal systems and processes had not…

• Christies Direct

  

  Like any business taking card payments over the phone, Christies Direct need to be PCI DSS Compliant, ensuring their customers details are safe and the business isn’t liable for any fines or fees due to non-compliance.

• BuyACar

  

  BuyaCar knew that purchasing a vehicle is a big investment so it wanted to make the process as simple and easy as possible for its customers. The company also wanted to make the process customer-centric by assigning every customer their own account manager. To do so, BuyaCar needed a phone system that could easily route customers…

• George P. Johnson

  

  GPJ’s previous phone system was not growing in conjunction with their business needs, and they had several items not functioning in a manner that was supporting their business model. Generating reports was extremely difficult and time-consuming, which used to take up to 10-20 hours a week.

• LadyBoss

  

  LadyBoss is a fast growing business, and they needed a solution that would meet their business needs. At the start of their journey they were highly reliant on emails, and then moved to implementing a phone system to meet customer requests and increased demands. However, as their business scaled, their previous provider was not able…

• Engage Partners

  

  Engage Partners relies on telephone communication for over 90% of their contact with clients. Because of this, the company needed a reliable phone system that would maximize  employee productivity.

• Texecom

  

  Natterbox’s global business phone system was the best solution for Texecom. It’s fully embedded and managed within Salesforce, storing all call data within the system. This provided Texecom with a suite of dynamic management reports and total visibility of their contact centre enabling them to make business decisions based on accurate data. With Natterbox being…

• Delphi Technologies

  

  Delphi needed a solution to manage approximately 4,000 monthly customer service calls for both customer inquiries and technical support. Their previous phone system lacked integration with Salesforce™ and this meant that in order to generate reports, the team had to extract data and then import it into their CRM. This led to data being limited,…

• The Motor Ombudsman

  

  The Motor Ombudsman’s previous phone system was outdated and lacked a connection to any CRM platform, which meant they had zero visibility on how many calls were being taken or missed per day. Call recordings are a fundamental requirement for TMO, and with their previous system, they were simply placed unlabelled into a network file.…